Answering Popular Questions
Telephony / Communication
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What is IP telephony?
IP telephony is a technology that allows making phone calls over the internet using the IP (Internet Protocol). This reduces communication costs and expands the functionality of conventional telephony.
What are the advantages of IP telephony compared to traditional telephony?
IP telephony offers several advantages, including reduced costs for phone calls, flexibility in setting up and scaling the phone system, the ability to integrate with other communication applications, and the use of virtual numbers for easy access to various markets.
How is the security of IP telephony ensured?
We take our clients' security very seriously. Our IP telephony system is protected with advanced security measures, including data encryption and protection against unauthorized access.
How can IP telephony help me improve customer service?
IP telephony provides tools such as autoresponders, CRM integration, and call center solutions that allow you to provide first-class service to clients, improving their satisfaction and loyalty.
What capabilities does IP telephony have for ensuring business continuity and communication resilience?
With IP telephony, your business is equipped with instant and reliable communication solutions, allowing you to overcome geographical and technical barriers so your team can effectively interact with each other and with clients in any situation.
Can I integrate IP telephony with existing business processes and systems in my organization?
Yes, IP telephony flexibly integrates with various business systems and adapts to your unique business processes, helping you maximize ROI and improve operational efficiency.
Can I use IP telephony on a mobile device?
Yes, our IP telephony services are fully compatible with mobile devices such as smartphones and tablets.
What are the internet speed requirements for using IP telephony?
A high-speed internet connection is recommended for stable operation of IP telephony.
Can I add new lines or expand the IP telephony system in the future?
Yes, our IP telephony system is flexible and scalable.
Can I use IP telephony for international calls?
Yes, our IP telephony supports international calls. We offer affordable rates for international calls, allowing you to stay connected with clients and partners anywhere in the world.
What are the rates and costs for calls to international numbers?
For current rates information, please contact your manager.
How can I check my account and call history?
You can monitor your account balance and call history in your personal account.
What should I do if I have problems with sound quality or interruptions during calls?
First, ensure good internet connection quality and check for any technical faults on your side. If everything is set up correctly on your end, contact our 24/7 technical support chat.
How can I ensure the security of my calls and personal data?
Your data and calls are confidential information. You can read our privacy policy on our website.
How can IP telephony help improve communication in my company and how will it affect my business?
IP telephony provides solutions that ensure high-quality and stable communications, as well as strengthen interaction between employees and clients, increasing satisfaction levels and, consequently, enhancing the productivity and revenue of your company.
How can I get help or support in case of problems?
In case of problems, you can contact our 24/7 technical support chat or your manager.
How can I integrate IP telephony with other applications or services, such as CRM, Helpdesk, etc.?
For integration questions, please check the details with your manager.
At what point in the call does billing start?
For details, please contact your personal manager.
Do you provide numbers in rotation on your side or do we need to do it manually?
Our technical support service can do this for you.
Is it possible to connect our own PBX server?
Yes.
Do rates differ depending on the type of registration: individual documents or company documents?
For details, please contact your personal manager.
What connection options do you offer?
Login/Password or IP2IP.
Do you have technical support?
Yes.
Do you have a request (ticket) system?
Yes.
What customization and branding features are offered when using IP telephony for my business?
IP telephony provides personalization options such as welcome messages, personal numbers, and branded lines, helping you maintain and enhance your business's corporate image and recognition.
When is the support service available?
24/7
Connecting to Rocket Calls
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How quickly can I register a personal account?
Within 1 business day.
What documents are required for registration?
Registration is possible for individuals or legal entities. For more detailed information, please contact your manager.
If I am an EU citizen, what are the registration conditions?
For individuals from the EU, tax is added to all our services. For legal entities with a VAT number, the price remains the same.
What if my European company does not have a VAT number?
For EU legal entities without a VAT number, tax is added to all our services.
Can we create a second account with the same documents?
No, each new personal account is created with a new set of documents.
What guarantees of quality and availability of services are provided to me?
We guarantee a high level of service availability and quality thanks to redundancy, the use of reliable technologies, and uninterrupted support operation, to ensure your business has continuous and quality communications.
In what format are call data provided, and can I export it for analysis?
You receive detailed reports and data in convenient and multifunctional formats, which are easy to export and analyze, helping you quickly find insights and optimize work processes.
In what time zones do you operate?
We serve clients worldwide, so our technical department operates in all time zones for your convenience.
Virtual Numbers and Rates
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Can I purchase virtual numbers?
Yes, you can purchase virtual numbers.
What are the conditions for allocating numbers?
The conditions for allocating numbers can vary. They may offer various options such as choosing the country, city, type of number, etc.
Is there an option to check numbers for spam?
Yes, we use multiple services to check numbers.
Are virtual numbers replaced?
Yes, you can contact your manager for a number replacement.
Do you allocate Toll-free numbers?
Yes.
Is the incoming line tariffed?
For detailed information, please contact your manager.
Can we use our own numbers?
Yes, you can allocate numbers in your personal account.
Can I keep my current phone number when switching to IP telephony?
Yes, in most cases you can keep your current phone number when switching to IP telephony. This process is known as number porting. However, we recommend contacting us for detailed information about the number porting procedure.
What is a virtual phone number and how can it help my business?
A virtual phone number is a phone number not tied to a specific location. It allows your business to establish a presence in various regions or countries without the need to physically be there.
How can I add or remove numbers from my account?
For questions regarding number replacement, you can contact your manager.
Virtual PBX
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How many agents can I connect?
There are no limitations.
Do you offer the option to connect a virtual PBX?
Yes.
Do you offer the option for recording IVR voice mail?
Yes.
What are the advantages of connecting a virtual PBX?
Call recordings (storage of recordings from 1 to 12 months). Detailed telephony rules - division by departments, operators. Incoming, outgoing lines, etc. IVR recordings. Detailed reports by operators. Operator assistance from team leads. Customization is individual and depends on your specification.
Is there an option for prompting?
Yes, this can be configured using a virtual PBX.
How to set up a voice mail for specific time intervals or when employees are unavailable?
You can write all technical settings and requests to your manager or technical chat.
Can I transfer a call from one device to another during a conversation?
Yes, the technical support service can provide you with the details.
What options for call recording are available, and how can I play back the recordings?
You can use a virtual PBX, where your conversation recordings will be stored and can be listened to and downloaded.
Can I receive real-time information about missed calls?
Yes, we can set up notifications to be sent to Telegram.
Benefits for the business
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What is the minimum top-up amount to start using the service?
From 100 euros
What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers, and cryptocurrency. Please contact our support service to learn more about available payment options.
Is there a possibility to notify me about the balance status to control expenses and the need to top up the account?
Certainly! You can set up notifications about your balance on IP telephony services nearing its end, as well as choose the desired amount at which these notifications will be sent. This will help you stay informed about your financial data and prevent unexpected service disconnections due to a lack of funds in the account.
How can I check my account and call history?
You can monitor your account balance and call history in your personal account.
Useful Information
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Call Completion Codes
1xx – Informational Responses
100 Trying: Notification that the server has started processing the request and has not yet received any rejections or final responses.
180 Ringing: Notification to the calling user that the called device is ringing.
2xx – Successful Responses
200 OK: Universal code signaling the successful completion of the request. It can apply to all types of requests.
202 Accepted: Indicates that the request has been accepted and processed, but the response may be received later.
3xx – Redirection
301 Moved Permanently: Indicates that the user has moved to a new permanent address, and the new URI should be used for future communications.
302 Moved Temporarily: The user is temporarily available at another address, and the call should be reinitiated to the new URI.
4xx – Client Errors
400 Bad Request: The request is incorrect or cannot be processed by the server.
404 Not Found: The user or server that was supposed to be reached at the specified URI is not found.
486 Busy Here: This code indicates that the called user is currently busy and cannot accept another call. This is a typical response that will be returned when a user is already in another call or explicitly rejects an incoming call.
5xx – Server Errors
500 Internal Server Error: An error occurred on the server, and it is unable to fulfill the request.
6xx – Global Errors
6xx – Global Errors
600 Busy Everywhere: Indicates that the user is available but busy at all endpoints and cannot accept the call.
603 Decline: The user or server declines the call without specifying a reason.
Have questions? Ask the manager!
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